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Terribly frustrated

Posted By robinng87

"Terribly frustrated"

About: Anderson House / Dermatology Causeway Hospital / Outpatients

(as the patient),

My feedback for them is terribly, terribly bad.

I have been diagnosed with skin cancer on my head and had an appointment to see the consultant in June at Altnagelvin to discuss the next steps.

I received a telephone call to ask if I would be happy to change to the Causeway hospital instead, I said of course as it would mean I would be seen and treated quicker.

I turned up for the appointment to find that there was nothing there for me, no notes or anything and the consultant I saw basically just resaid what I had been told at my previous appointment in April. They told me that I was attending an assessment clinic and I would need to wait for their secretary to get in touch with me.

Basically I drove a 150-mile round trip for nothing and I am feeling totally frustrated.

The cancer has now grown, so instead of a simple removal I now need a skin graft.

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Responses

Response from Annaleen Knowles, Pre Assessment Manager, Outpatients Trustwide, Northern Health and Social Care Trust 2 years ago
Annaleen Knowles
Pre Assessment Manager, Outpatients Trustwide,
Northern Health and Social Care Trust

Submitted on 08/06/2023 at 17:39
Published on Care Opinion on 09/06/2023 at 09:30

Afternoon, I am Annaleen Knowles lead nurse for outpatients in the Northern Trust.

I am very sorry to hear that your experience at Causeway Hospital did not have the anticipated outcome you had expected.

I cannot investigate further, unless you link directly with myself and share your details to allow me to investigate.

If you wish to link with me please email me at annaleen.knowles@northerntrust.hscni.net.

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Response from Donna Hanna, Clinical Services Manager, Causeway & Dermatology, Northern Health and Social Care Trust 2 years ago
Donna Hanna
Clinical Services Manager, Causeway & Dermatology,
Northern Health and Social Care Trust

Submitted on 08/06/2023 at 18:10
Published on Care Opinion on 09/06/2023 at 09:30

Dear robinng87

My name is Donna Hanna. I am Clinical Services Manager in Causeway Hospital for Medicine and Dermatology.

I am very sorry that you had a poor experience and understand how distressing this must be for you.

Please could you contact me directly in order that I can investigate.

My contact details are donna.hanna@northerntrust.hscni.net or 028 70346266

Regards

Donna

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Response from WHSCT 2 years ago
WHSCT

Submitted on 19/06/2023 at 10:04
Published on Care Opinion at 10:24

Dear Robinng87

My name is Joanne McFadden, General & Specialist Medicine Coordinator for the Western Trust.

I am very sorry to hear that you have not had a great experience in your journey.

I am very happy to investigate further.

Please contact me with your details in order for me to be able to do so.

My details are: Joanne.McFadden@westerntrust.hscni.net or 02871 345171

Kind Regards

Joanne

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