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"They really made such a difference"

About: Sandyford Clinic

(as a service user),

I recently had an IUD appointment at Sandyford sexual health clinic. I was incredibly nervous, and almost cancelled at the last minute.

The nurses and med student couldn’t have been nicer. They made me feel in control the whole time, reassured me at every step, and distracted me with good conversation during the procedure.

I am really grateful to the nurses and med student; they were so understanding, and made the whole experience much less stressful than I thought it would be. They really made such a difference. Thank you. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 08/06/2023 at 12:41
Published on Care Opinion at 12:41


picture of Nicole McInally

Dear Lotqm47

Thank you for getting in touch to share your feedback. I appreciate that you were nervous about your appointment, so I am glad that the nurses and medical student helped put you at ease and made you feel in control the whole time. The staff will be delighted to hear about the difference they have made to you. I will ensure that this is shared with the staff at the Sandyford Clinic.

Take Care

Nicole

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