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Left without ambulatory oxygen on bank holiday

Story from nhs.uk

"Left without ambulatory oxygen on bank holiday "

I have used home oxygen increasingly for 15 years now, and as a high flow user I get 1.45 hours per cylinder. I requested 5 cylinders be dropped, but only 2 were delivered on the Friday before the bank holiday. As users will know that when traveling, 1 cylinder is for backup in case of a cylinder fail. This effectively meant I could go out for only 1 hour 45 mins over this time. Total lack of planning and care, and no warning. The company should be ashamed to state it cares, I believe it does not. Our National Health Service needs to review.

The delivery engineers are professional and could see that I was upset and disappointed to cancel my meager bank holiday plans. Thank you to them for the kind words.

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Responses

Response from Baywater Healthcare Ltd 11 months ago
Baywater Healthcare Ltd

Submitted on 06/06/2023 at 09:33
Published on nhs.uk on 07/06/2023 at 14:36

Hello,

Thank you for your review. We are sorry to hear of your experiences over the bank holiday weekend. We are currently upgrading our filling plant. During this period, as a short-term measure, we have had to reduce the number of cylinders that we deliver to each patient. Work on the filling plant has been progressing well, and we are aiming to be back to offering our usual service at the beginning of next week. We are deeply sorry for the frustration and disruption that has been caused.

Best Wishes,

Baywater Healthcare

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