I have used home oxygen increasingly for 15 years now, and as a high flow user I get 1.45 hours per cylinder. I requested 5 cylinders be dropped, but only 2 were delivered on the Friday before the bank holiday. As users will know that when traveling, 1 cylinder is for backup in case of a cylinder fail. This effectively meant I could go out for only 1 hour 45 mins over this time. Total lack of planning and care, and no warning. The company should be ashamed to state it cares, I believe it does not. Our National Health Service needs to review.
The delivery engineers are professional and could see that I was upset and disappointed to cancel my meager bank holiday plans. Thank you to them for the kind words.
"Left without ambulatory oxygen on bank holiday "
Posted via nhs.uk
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