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Kindness and patience makes such a difference

Posted By Hokutenyu

"Kindness and patience makes such a difference"

About: Aberdeen Royal Infirmary / Respiratory Medicine (Breathing and Lung Problems)

(as the patient),

I just want to express my appreciation for Trisha  at the Aberdeen Royal Infirmary, at a time when I was feeling disgruntled with another private hospital and probably being a pain.

I know her to be busy but she still found the time, with great kindness and patience, to unruffle my feathers and put my care back on track.

.

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Responses

Response from Catriona Robbins, Chief Nurse, Medicine & Unscheduled Care, NHS Grampian 11 months ago
Catriona Robbins
Chief Nurse, Medicine & Unscheduled Care,
NHS Grampian

Submitted on 01/06/2023 at 10:00
Published on Care Opinion at 10:00

picture of Catriona Robbins

Dear Hokutenyu,

Thank you so much for your feedback, I will ensure that it is shared with Trisha. It is very kind of you to highlight that while you were frustrated, she went to lengths to support you and I'm sure she will be glad to know that it made a difference to you.

Thanks again,

Catriona

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