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Care Opinion

Rude receptionist

Posted By phipper

"Rude receptionist"

About: Outpatients Centre

(as a parent/guardian),

We found the the receptionist very rude. We asked nicely but felt they did not answer in an appropriate way. We feel it is important to smile, particularly for parents whose child is ill and especially as we were just asking something.

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 11 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 07/06/2023 at 15:58
Published on Care Opinion at 15:58

Hi phipper

I am so sorry to hear of your experience whilst attending an appointment and it is disappointing to read that on this occasion our staff have not met the standards we expect.

It only takes a moment to smile and say hello, and we know how important it is to make sure our patients feel welcomed and cared for. To help us gather more information, I was wondering you would like to contact Angela McGregor, Administration Manager, Women & Children's Directorate on 01324 567486 who will be able to discuss your experience with you.

I hope your little one is feeling better and once again thank you for sharing your experience with us.

With Best Wishes

Caroline

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