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Care Opinion

It felt like we walked straight in to a big reassuring hug

Posted By Lady_bug

"It felt like we walked straight in to a big reassuring hug"

About: Paediatrics / Paediatric Assessment Unit

(as a parent/guardian),

We were sent to the Paediatric Assessment Unit after our GP discussed my sons symptoms (a concerning pin prick rash, sickness and lethargy) on the phone with Musgrove who then suggested we came in.

We were greeted in Acorn Ward by a lovely receptionist, and then looked after by Shani during our stay, who was welcoming from the moment we met her, greeting us with a smile and warmth that instantly put us all at ease.

Our son was treated with care and compassion by all the staff we met, as was I as Mum, regularly being offered drinks, blankets etc….and being kept updated on the diagnosis and plan to treat our son.

As a parent, it’s really difficult seeing your child unwell and vulnerable knowing there is nothing you can do to help. Being made to feel comfortable and like you are in safe hands goes a long way towards easing the anxiety and worry you experience.

Shani and the PAU Team were fantastic, there is a lovely warm atmosphere when you walk in to the ward….it felt like we just walked straight in to a big reassuring hug, and I really do hope this feedback makes its way back to Shani to remind her of the positive impact she and the other PAU staff have on children and families visiting the Children’s Ward.

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Responses

Response from Dr Holly Mincher, Paediatric speciality doctor in training, Paediatrics, Somerset NHS Foundation Trust 11 months ago
Dr Holly Mincher
Paediatric speciality doctor in training, Paediatrics,
Somerset NHS Foundation Trust

Submitted on 27/05/2023 at 15:09
Published on Care Opinion at 15:09

picture of Dr Holly Mincher

Dear Lady_bug

My name is Dr Holly and I contribute to responding to the feedback given by patients’ and their families.

What amazing feedback! Thank you so much for taking the time to share your experience and that of your son’s during your stay with us. I also thank you for your kind acknowledgement of everybody’s hard work and their acts of kindness, including that from Acorn ward, our ward receptionist, Nurse Shani and PAU. They work so incredibly hard to provide the upmost care for their patients – we are so proud and fortunate to have them as part of our team.

We truly appreciate the difference it makes when you receive all the supportive and compassionate care you need to ease the distress experienced when your little one’s become poorly. I am extremely pleased you felt safe in our care during such a scary time for you and your son. I wish your son a full recovery from his illness.

I will absolutely share your lovely feedback with Shani, the receptionist on that day, the PAU team and the wider Paediatric team. I return your words – your feedback will feel like a ‘big hug’ to everyone!

Thank you so much

Dr Holly

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