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"Pleasant, understanding and supportive"

About: University Hospital Wishaw / Day Surgery

(as a parent/guardian),

My son has autism. He attended University Hospital Wishaw for day surgery. Things can be tricky for him with regards to the unknown, new surroundings, over stimulated, anxiety, different noises etc.

All the staff who attended to him from Dr El-Amin, his assistant, Steve, the anaesthetist, nurses Elspeth, Cheryl and all the other nurses (sorry didn't get all their names) were so pleasant, understanding and supportive. I really can't rate them all highly enough.

We came away feeling he had been so well looked after and that really helped us. Every one of them showed care and understanding, not just for my son but for myself and my husband.

One of the nurses asked him what he liked and she came back with a printed picture of his favourite football player and cartoon character. He has now asked for it to be put in a frame for his bedroom, he absolutely loves it.

It's these kind actions which really helped him. So I just felt I needed to highlight our experience.

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Responses

Response from Karen Donnelly, Business Support Manager, Surgical & Critical Care / Gynaecology, NHS Lanarkshire 11 months ago
Karen Donnelly
Business Support Manager, Surgical & Critical Care / Gynaecology,
NHS Lanarkshire
Submitted on 26/05/2023 at 11:32
Published on Care Opinion at 11:32


Thank you for taking the time to feedback to us about recent your experience at University Hospital Wishaw, Day Surgery Unit.

I am pleased your son received such excellent care and understanding and this was a positive experience for your son. It will be a pleasure to share your feedback with the team.

I hope your son is recovering well.

Kind regards,

Karen Donnelly

Business Support Manager

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