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My recent stay in ICU

Posted By Natwn44

"My recent stay in ICU"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Intensive & Critical Care Unit

(as a service user),

Was taken to A & E in May - dealt with very efficiently.  Then admitted to ICU for them to deal with my dangerously low sodium levels. I can’t fault the medical attention and care I received from all the staff, doctors, nurses and students.  Nothing was too much trouble for them.  

The only thing I found were the blankets on the bed were heavy and not very warm.  The veggie meals I was given were delicious.  Always served up hot.  Apart from salads of course.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 11 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/05/2023 at 14:38
Published on Care Opinion at 14:38

Dear Natwn44,

Thank you for taking the time to provide us with your feedback. It is great to hear that you cannot fault the medical attention and care you received in ED and through to ICU.

I hope you are recovering well, I will ensure that your feedback is shared with the whole team here in the Emergency Department.

Unfortunately I am not able to look into the concerns raised about the blankets but I will ask the team to pass your feedback in regards to the blankets available on site to our procurement team to see if improvements can be made.

Kind regards

Sophie Grills
ED Governance & Operational Support Manager

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Response from Melanie Hucker, Associate Director of Nursing Surgery - Northern, Surgical Division (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 11 months ago
Melanie Hucker
Associate Director of Nursing Surgery - Northern, Surgical Division (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/05/2023 at 15:21
Published on Care Opinion at 15:21

picture of Melanie Hucker

Dear Natwn44,

Thank you for providing this feedback. I really pleased to hear that you found the care you received of a high standard. I hope you are continuing to recover.

I will pass your feedback about the weight of your blankets to our facilities and estates team as they manage the sourcing of our linen.

Best wishes,

Mel

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