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"Its about my time in Hospital last August."

About: Victoria Hospital / General Surgery Victoria Hospital / Upper Gastrointestinal (UGI)

(as the patient),

My journey started last April with a Flareup with my Gallbladder. I got to mid August, and things got worse. I ended up in Admissions 2, the Staff were excellent,  I got the best care given. Sadly I got worse, which resulted in me being admitted to Ward 33, where again I took a turn for the worse.

The Dr removed a Stone from the Pancreas, which caused a tear, and it went to Septic Pancreatitis and Sepsis. I was then put into High Dependency for 2 weeks. The Staff were amazing, apart from two Nurses. A lot of the time I could hear both of them talking about female staff quite misogynistically, then they turned it on me.

I had a nurse, they were very dignified and professional. Due to me being seriously ill, I was unable to use a toilet, or bedpan, which resulted in me being very violently sick, and bowels extremely loose. This nurse had changed and cleaned me up a few times in one night, which I heard one of the other nurses making comments about me, for eg, if you continue cleaning her up, it can lead to rape charges from me. And they commented that I was enjoying them cleaning me up. I felt upset, and disgusted, that a professional Nurse could say something like that.

I had A line in one hand, 3 Canulas, Nose Tube, Canula in other Arm, Cathetar, I could not toilet myself even if I tried. Other things were talked about, I found that High Dependency ward noisy at night, their loud chats, etc, music playing. On the Saturday of the 1st week in that ward, in front of 2 work colleagues visiting me, I asked the Senior Female nurse, if I could request a female nurse, and explained, I'm not against male nurses or male carers, but I didn't want certain members of staff I had been overhearing caring for me. Unfortunately she explained if some nurses were on a break etc, they need Staff on the Ward, which I totally understood.

The Following weekend, one of these nurses came close to the area where my bed was, and said to the Senior nurse, For all of you in the 'my name' world, I bid you farewell. I didn't know what had happened, or what was said? I guessed they had been reprimanded in some way?

I have the up most respect for all NHS staff, and the care I received was of a high standard, but this incident has left me scarred, I have sought Counselling, as a lot of this has left me with flashbacks, and unanswered questions, that I don't think I'd find answers too if I'd asked any NHS staff.

There was a lot more things those 2 nurses said, one of them was coming to the aid of a lady behind the curtain next to me, I sat up, and the nurse said, don't you start, iv no time for you. I replied I wasn't needing help, as I'd wakened with the alarm going off, even if I did need help, I'd wait till someone else was available.

Going back to one of the only times I felt I had to let them clean me up, it felt like I'd been abused, I could sense they were laughing at me, I felt degraded, helpless, disgusted, disrespected, and embarrassed. All these months later, I have had these things niggling at me, wondering what I'd said, but don't remember if I said anything.

Although I was on Morphine, and many more meds, I do remember everything that I went through, the treatments, the procedures, but I don't remember saying anything about those 2 Nurses, and, why would they come out with that comment. This is why iv sought help, as it's taken me this long to reach out. I returned to work at the beginning of this year, I had the Gallbladder out in November last year, after 11wks removing from August's ill health. Because of one of the nurses comments, for eg, them saying to a staff member, they looked into my background, find out where I lived, that's left me watching over my shoulder, or, watching out for them if I'm in the area. This has really effected me. But with the help of a Trained Mental Health person, turned it into a positive thing, that quite possibly they've had complaints before, and maybe me mentioning about wanting a Female nurse, has maybe just confirmed what other folks have complained before. This has been a good help to try and put this behind me, hopefully I'll continue to make good progress. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 30/05/2023 at 12:06
Published on Care Opinion at 13:48


picture of Siobhan Mcilroy

Dear Care59

My name is Siobhan McIlroy, and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion.

I am pleased to read that you received excellent care when you were admitted to Admissions Unit 2 with your gallbladder. It must have been a very difficult and worrying time for you and your family when you developed Pancreatitis and Sepsis.

You commented that you found most of the team within High Dependency amazing, which is lovely. However, I am deeply disappointed and alarmed about your experience with two specific nurses. This is not the behaviour we expect from our staff, and I am sorry that you have been exposed to this and for how you have been treated. We expect all our staff to be professional, caring, and respectful and for patients to feel safe and well cared for. I can understand that you feel scarred and traumatised by this, so much so that you have sought counseling, again I am sorry that this has been your experience.

I would greatly appreciate if you could contacting me to discuss your grave experience further. It takes courage to share your story, thank you for doing this and for being so brave. You can email me at siobhan.mcilroy@nhs.scot or call me on 01592 643355.

I hope you are recovering well from your pancreatitis. Take care and best wishes. Siobhan.

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 28/06/2023 at 10:04
Published on Care Opinion at 12:02


picture of Siobhan Mcilroy

Dear Care59

It was lovely to talk to you on the phone to discuss your experience further. As you know, I met with the Senior Charge Nurse and Clinical Nurse Manager for Surgical High Dependence and fed back to them with your story and our discussion. They were very sorry for your experience and have fed this back to the team for learning and reflection. They are taking your concerns seriously and will be looking into them further.


They have already listened to your feedback and made a change, using a device that measures noise and alerts staff when the area becomes too noisy. It works like a traffic light; the green light indicates a low noise level, amber an increasing noise level, and when the red light is on, the noise level is too high, and staff are alerted to remove the noise. It's a great visual tool.


I hope you found the leaflet I provided helpful, and if you need any further information or help to access your health records, please let me know; drop me an email or call me.
I hope you continue to recover and have a lovely summer. You must all be excited about the new addition to your family arriving very soon.


Take care, and if you need anything else, please let me know. Best wishes Siobhan.

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