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"Excellent care by amazing staff"

About: North Middlesex Hospital

I cannot sing North Mid's praises high enough when it comes to maternity services. After traumatic experiences with pregnancy and loss in another hospital, I have had 2 pregnancies and one miscarriage that ended in d&c cared for by the amazing staff at this hospital. Of course, they are busy and stretched like every other health service, so not everything is perfect but at every turn they are trying their absolute best with what I see as the highest standard protocols, which include the latest evidence-based practices and making sure each woman gets the exact care they need (I was, for example, put under the care of the loveliest specialist midwife who deals with bereaved parents and pregnancy after loss). The midwife-led unit and homebirth midwives are also outstanding (advocating for my birth choices and truly physiological births). The way my miscarriage was handled was much kinder and professional than I experienced elsewhere, from the early pregnancy unit where the miscarriage was confirmed, to the consultant who performed my d&c, and the nurses who cared for me right after surgery.

I booked at North Mid because two separate friends recommended it highly for maternity services, and now I make sure I pass on the recommendation to other local expectant mums and dads.

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Responses

Response from North Middlesex Hospital 11 months ago
North Middlesex Hospital
Submitted on 23/06/2023 at 12:23
Published on nhs.uk on 26/06/2023 at 13:31


Dear Ms Reynal,

Firstly, I would like to thank you for taking the time to provide this feedback. It is not often, especially with such media focus on maternity services, that midwifery/midwives are commend for their hard work and dedication.

I am sorry to read that you experienced trauma and loss during your previous pregnancies. It is important to me and the team here at North Middlesex Hospital, that despite the business of our departments, we have some amazing staff who demonstrate our trust values, demonstrate kindness, understanding and advocate for women under our care.

I am pleased that you and your friends have recommended our maternity service. I could not agree more, nothing is perfect, but I am assured that the team here do the best they can to maintain high standards.

Again, thank you for sharing your experience, we truly value feedback and I will ensure that I share your comments and experience with the wider maternity and nursing team.

Kind Regards

Nicole Callender

Dip RGN, BSc RM, PGDiP Ed, MA Ed

Associate Director of Midwifery

North Middlesex University Hospital NHS Trust

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