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"Beautiful, holistic care"

About: Dr Gray's Hospital / Out Patients Department NHS Grampian / Aberdeen Health and Care Village

(as a service user),

I recently found myself in a difficult situation. The health Village were wonderful, contactable when needed and very understanding and knowledgeable about my situation. I had a few complications and needed some ongoing appointments. Dr Wallage was wonderful, so attentive and caring. 

I also received brilliant care from the HCSWs I. The outpatients department in Dr Grays Hospital. Particularly Sarah, who held my hand, fanned me when I felt unwell and brought me a biscuit to perk me up before I left. They also really respected my confidentiality (I work for NHSG), I didn’t feel worried about this once. 

I hope others who may find themselves in my situation can read this and understand they will be treated with kindness and respect. 

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Responses

Response from Lesley Gow, Nurse Manager, Surgical Services, NHS Grampian 11 months ago
Lesley Gow
Nurse Manager, Surgical Services,
NHS Grampian
Submitted on 19/05/2023 at 16:24
Published on Care Opinion at 16:24


Hi Unlucky mum,

Thank you for taking the time to send us such lovely feedback. It was really nice to read your compliment about the staff, in particular Sarah, who I will ensure will receive your kind feedback, as she will be delighted to know that she was able to make your visit feel more comfortable.

I hope you have recovered well, Lesley.

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