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"Not helpfull in Relocation"

About: Montpelier Health Centre

Completed the online application, Im new to the area, currently in temp accomodation in the catchment area whilst a property is sorted, was advised that Brighton doesnt have the same rules as everyone else and my application was rejected. I was advised to use the drop in cntre where the waiting time was 6 hours plus, this seemed to be a laughing matter for them..

They advised that only a proof of adress was acceptable regardless of the situation, and I should call the GP secretary, which I did, to be told by the same person they had just gone home (at 1445pm)

no a very nice welcome, and seemed blasay in the fact that gov rules dont apply to them. no wonder the reviews on site are all negative about attitude. Someone in NHS authority really should have a word with them, seems they live in ther own little emporium..

William Smith

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Responses

Response from Montpelier Health Centre 11 months ago
Montpelier Health Centre
Submitted on 16/05/2023 at 14:44
Published on nhs.uk on 19/05/2023 at 02:28


Dear Mr Smith

I wonder if you are confusing our surgery:

Montpelier Health Centre, Bath Buildings, Bristol BS6 5PT

with:

The Montpelier Surgery, 2 Victoria Rd, Brighton, Brighton and Hove, Brighton BN1 3FS

Please let me know if your review refers to us in Bristol, and we will of course, look into the matter further.

Many thanks

Caroline Hawkins, Patient Services Manager.

email: bnssg.mhccomplaints@nhs.net

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