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second opinion consultant visit.

Story from nhs.uk

"second opinion consultant visit."

About: William Harvey Hospital (Ashford)

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my partner was unfourtunate to of sustained a serious shoulder injury in january after a R T A .he had been under a consultant in another NHS hospital trust After getting nowhere and five months later he was still on a long waiting list for surgery,We sought a second opinion. the staff right down from the chap at the help desk to outpatients and the nurses on duty were all extremely helpful and needless to say my partner is now under the care of a brand new top orthapedic shoulder specialist. from start to finish from waiting for his oppointment to his operation date has only been 16 weeks, at QeQm in margate 6 months on we were none the wiser and seriously lacked confidence in the staff and really wernt happy with the lack of dignity and care given.,i shall be back after my partners op to leave another review, very impressed so far.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 04/08/2013 at 10:10
Published on Care Opinion on 05/08/2013 at 11:00

Thank you for providing us with feedback about your partners care. The WHH and QEQM are part if the same organisation and so it is interesting to see that your experience has been very different. I would like to explore this further with you so that we can take the learning across to QEQM team. Please do email me on Julie.pearce1@nhs.net

I do hope your partner is making good progress following his injury

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 20/08/2013 at 13:12
Published on nhs.uk on 21/08/2013 at 04:00

I am sorry to hear of your experience regarding the delay in your partners treatment, your comments will be recorded onto our database for feedback to the division. We would also like to thank you for your kind comments regarding the William Harvey hospital. All feedback is important to us and is used as a tool to improve services as a direct result of what we are told. We hope that your partners operation is successful. If you would like to talk to the Patient Experience Team about any concerns you may have our contact details are as follows : Telephone number : 01227 783145 Email address : ekht-tr.patientexperienceteam@nhs.net

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