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Very difficult to book an appointment

Story from nhs.uk

"Very difficult to book an appointment"

About: Montpelier Health Centre

Almost impossible to book an appointment. eConsult is already full not taking any more bookings, at 8:45am on Monday morning. Got put in a queue when ringing them (after a very, very long welcome message), but no-one picked up.

I note that their page says they are currently accepting new patients when they clearly do not have capacity.

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Responses

Response from Montpelier Health Centre 11 months ago
Montpelier Health Centre

Submitted on 18/05/2023 at 14:23
Published on nhs.uk on 19/05/2023 at 12:32

Dear Anonymous

We are sorry that you have had this experience. As you can appreciate, there is a huge demand for primary care services, and simply not enough workforce or money invested in general practice to meet current demand which is growing in both volume and complexity.

Both the clinical and non-clinical teams at Montpelier Health are doing their absolute best to meet patient demand with such limited resources, and we ask for your patience as we work through these difficult times.

We take our patient reviews very seriously and it would be a valuable learning outcome to be able to discuss the issues our patients have taken the trouble to comment on. This would enable us to audit each review and respond to the patient individually.

Please contact Caroline Hawkins, Patient Services Manager on bnssg.mhccomplaints@nhs.net to discuss further.

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