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Care Opinion

I have no massive complaints

Posted By Matdw53

"I have no massive complaints"

About: South Tyrone Hospital / Ward 2

(as a staff member posting for a patient/service user),

I have been very pleased with my experience in the hospital there really hasn't been a thing i have to complain about throughout my admission.

Staff have been absolutely lovely there isn't a bad one amongst them, I really think they have all been great and really couldn't do enough.

I haven't really found them easy enough to understand at times I'm a bit confused but that must be my hearing.

I have no massive complaints at all though care has been good 

 

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Responses

Response from Donna O'Neill, Professional Nurse Lead Loane House, STH, Adult Community Services, Southern Health and Social Care Trust 12 months ago
Donna O'Neill
Professional Nurse Lead Loane House, STH, Adult Community Services,
Southern Health and Social Care Trust

Submitted on 16/05/2023 at 11:02
Published on Care Opinion at 11:02

Hello,

Thank you for taking the time to share your recent admission to South Tyrone Hospital Ward 2 Loane House.

It is delightful to read you have found staff to be lovely, and are receiving high quality person centered care.

If You are finding it difficult to understand staff please speak with the ward manager or clinical sisters who can take additional time to ensure you aware of what is going in regards to your care whilst in hospital.

I will ensure to share your kind feedback with the team.

I hope you have a speedy recovery during your stay!

Kind Regards

Donna O’Neill

Senior Nurse

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Response from Andrea Ballantine, Ward Sister Ward 2, Loane House STH, Adult Community Services, Southern Health and Social Care Trust 12 months ago
Andrea Ballantine
Ward Sister Ward 2, Loane House STH, Adult Community Services,
Southern Health and Social Care Trust

Submitted on 16/05/2023 at 13:11
Published on Care Opinion at 14:10

Thankyou for taking the time to share your experience whilst a patient in my ward.

Its lovely to hear that the staff were great and that your care you received was of a high standard.

However im sorry that you could not always understand due to hard of hearing.

I will highlight this to my staff to be more aware of this concern.

I wish you a continued speedy recovery

Regards

Andrea Ballantine

ward manager

Loane House 2

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