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"You can't let people suffer for so long."

About: Basildon Hospital / Trauma and orthopaedics GPs in Basildon and Brentwood

(as a relative),

I'm very angry and disappointed with the NHS right now, towards my husband. He has been having back and neck pain, accompanied with headache and dizziness and pain in his left arm and foot.

He has been like this since 2019. So far, the GP and Specialist at Basildon have given him different pills for pain, sent him to physiotherapy, that doesn't help, and he has told them.

They never did MRI scan to his spine to make sure it's nothing serious or nothing that needs further treatment. He is depressed and in an extreme pain for years and they aren't doing anything. I understand that they are overwhelmed but you can't let people suffer for so long. 

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Responses

Response from Patient Experience Admin Assistant, Mid and South Essex NHS Foundation Trust 12 months ago
Submitted on 16/05/2023 at 11:55
Published on Care Opinion at 11:55


Good afternoon,

We are sorry to hear you have had this experience.

If you would like to discuss this further, please contact the PALS team on 01268 394440. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.pals.btuh@nhs.net

Kind regards,

Patient Experience Team

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