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Professional, knowledgeable, engaging and considerate

Posted By Jackie23

"Professional, knowledgeable, engaging and considerate"

About: New Stobhill Hospital / Gynaecology Clinic

(as a service user),

Attended clinic F at Stobhill Hospital today for a procedure.

Dr Simpson explained the procedure in full, responding to my queries and provided guidance. She did this in a professional, knowledegable, engaging and considerate manner. 

The nursing staff - Margaret, Julie & Shirley - were friendly and chatty, putting me at my ease.  Again they were chatty and showed compassion during and after the procedure. 

I would like to thank them all very much.

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Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 11 months ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 16/05/2023 at 17:56
Published on Care Opinion at 17:56

Dear Jackie23,

Thank you for taking time to share such kind feedback about the high standard of care experienced during your visit to Clinic F at Stobhill ACH. I'm sure the staff mentioned will be delighted to receive your feedback, and to know that their professionalism, kindness and communication had such a positive impact on your experience. I will ensure it is shared with them.

Thank you again,

Lisa Martin,

Patient Experience Public involvement Manager.

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