"Miserable uncaring staff "

Today I presented at the A&E Department with an eye infection/ cyst. I had previously seen my GP 6 days earlier, the infection had not largely improved. I was advised on the telephone the previous day by a member of staff in the eye clinic, the only possibility of an appointment with the eye clinic at the hospital was with a referral from my GP or present at A&E who should then be able to make a referral to the attached clinic. As my eye distortion/ disfigurement was causing me emotional distress, particularly as my work involves meeting a large number of senior business proprietors, I decided to travel 26 miles to the hospital. After the triage within the first 30 minutes, I waited 2.5 hours in the minor injuries unit, despite the presence of a white board in the waiting area there was no information displayed regarding wait time provided in the marked sections. I was then called into an anteroom where I was surprised that my appointment was with a nurse practitioner, not a doctor. I can see the benefit of this for minor injuries, however I was not greeted with any empathy or kindness and felt from the onset some hostility when I said' I thought I was being seen by a doctor'. The nurse made notes and examined my eye. I was advised that the eye clinic 'do not normally allow appointments with patients presenting with an eye cyst' and that the fact that it was effecting my work 'would not be considered'. I managed to press for a referral to the eye clinic and explained that if my eye was recovered, I would then be able to cancel the appointment. This has been an upsetting experience. This trust is graded as 'Requires Improvement', I am very surprised that the 'caring' category is graded by the CQC as good. I did not find that this was an experience that I could remotely remark as caring. Normally I would not waste my time writing reviews. This experience has prompted me to do so as the hospital needs to start thinking more about every patients experience.