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Care Opinion

The level of care was outstanding

Posted By Mummy and roo

"The level of care was outstanding"

About: Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b)

(as a parent/guardian),

My daughter had tonsillectomy and adenoids removed. The level of care was outstanding and the staff where always more then happy to answer question and give advice. All very welcoming and brilliant with the children. 

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Responses

Response from Paul Hayes, Patient Experience & Public Involvement Manager, Patient Experience Team, NHSGGC 11 months ago
Paul Hayes
Patient Experience & Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 17/05/2023 at 10:55
Published on Care Opinion at 10:55

picture of Paul Hayes

Thank you for sharing your experience of care Mummy and roo, our teams really appreciate hearing back from people about the good experiences they have.

I'm glad to hear your questions were answered and that your daughter had a good experience with their tonsillectomy, I'll make sure your feedback gets over to the Ear, Nose and Throat team.

Kind Regards

Paul

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Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 11 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 17/05/2023 at 13:35
Published on Care Opinion at 13:35

picture of Coral McGowan

Dear Mummy and Roo,

Thank you so very much for sharing this lovely feedback regarding the service Roo received during her recent surgery, our team will be delighted to hear you were pleased with the care they provided.

Our Senior Management Team, Jamie, Melanie and Mandy have taken this opportunity to thank both our Medical and Nursing teams involved in your daughter's care - we're really proud of them.

We sincerely hope Roo is recovering well from her procedure and that she bounces back very soon.

Sending over very best wishes to you both

Coral

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