"Rude staff member"

Attended day surgery unit for operation but had forgotten my letter. I told the person at reception I had an appointment, and was was just about to explain about forgetting my letter, when they rudely interrupted me by shouting the word name at me. I thought they meant my name so gave them that. They looked at me as if I was stupid and asked me who I was there to see and said there were a lot of patient names on the list. It felt like they couldn't be bothered searching for my name. Fortunately I remembered the doctors first name and they found my file right on the top of a pile behind the desk. I was then handed a Covid declaration and told to fill it out. I then apparently made my second faux pas by attempting to sit in the wrong seating area, and they shouted loudly from behind the reception not to sit there unless I waned an endoscopy.

I had been there for 2 hours for a procedure that was a bit daunting, so was already tired and apprehensive. Had this not been the case,  I would have asked to see their supervisor and make a complaint there and then as I was completely taken aback by their behaviour.

The fact that every other staff member I came into contact with that day were professional, courteous, and all round wonderful human beings, made this person's behaviour stand out even more and makes me angry even now.