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Dissapointing

Story from nhs.uk

"Dissapointing"

About: Bassetlaw Hospital

I attended today to have a check up on a umbilical hernia, the doctor was very professional and recommended a blood test and at a later date a CT scan. At the blood test I experienced a very rude and unhelpful person doing the blood test, as a 61 year old male I have old fashioned values and politeness costs nothing, i also realise the pressure NHS staff are under but being rude isn't the answer. I don't know if my next appointment will be here but I'm sincerely hoping not

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Responses

Response from Libby Shaw, Fundraising & Marketing Officer, Communications & Engagement, Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust 11 months ago
Libby Shaw
Fundraising & Marketing Officer, Communications & Engagement,
Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust

Donations to our hospitals, social media, graphic design, fundraising events for NHS.

Submitted on 15/05/2023 at 18:17
Published on Care Opinion at 18:17

Thank you so much for sharing your recent experience with us. I am sorry to read how unhappy you were with the attitude of this member of staff, this is not the experience we wish for our patients.

We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns.

Best wishes

Libby

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