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I thank them both for being very friendly and professional

Posted By Lisa844

"I thank them both for being very friendly and professional"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

I would like to thank paramedics Rab and AnneMarie from Kirkcaldy Station, who came to check over my 9-year-old daughter.

My daughter became unwell after school, I called NHS 24 for advice and they suggested paramedics should be called to check her over. They arrived within 15 mins and as soon as Rab and AnneMarie arrived they put my daughter at ease who had been upset and feeling unwell.

They were so kind to her and did a thorough check and took all her obs. They reassured her and said she will be ok to stay at home and explained to me what they thought was going on.

They made sure that myself and my daughter were happy with the decision at that time. I thank them both for being very friendly and professional. They even had my daughter giving a little giggle before they left. Thanks again. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 12 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 04/05/2023 at 14:02
Published on Care Opinion at 14:02

picture of Shona Lawrence

Hi Lisa844

I'm sorry to learn your 9 year old daughter was unwell. I hope she is much improved.

It's good of you to thank the Paramedics who attended to your daughter. It sounds as though they did an amazing job of checking her over and of reassuring you. I see they even got a giggle out of her before they left, which is lovely. Well done to them for leaving such a positive impression on you both. I'm sure my colleagues at the Scottish Ambulance Service will be delighted with your feedback and rightly so.

I see you initially made a call to NHS 24. It appears our staff recognised your daughter needed to be seen and made the necessary arrangements. Should you wish to share any further information on your call to 111, it would be good to hear from you. You can call on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

It's great for our staff to hear what happens following a call to our service, so thanks again for sharing.

Take care and best wishes to you both.

Shona

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 12 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 04/05/2023 at 14:15
Published on Care Opinion at 14:15

Dear Lisa844

Thank you for sharing your story. it must have been a very worrying time for you so I am so glad to read that Rab and AnnMarie were able to reassure you.

If you would like me to pass on your kind words and have them commended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, your daughter's name and the date and address we attended.

I do hope your daughter is feeling better now.

Kindest regards

David

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 12 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 05/05/2023 at 14:40
Published on Care Opinion at 14:40

Dear Lisa844

Thank you for contacting our Patient Experience Team with more detail.

I have passed on your kind words to Ran and AnnMarie and arranged for them to receive commendations.

Kindest regards

David

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