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"Treated with respect and dignity and as a unique individual"

About: University Hospital Monklands / Renal (Ward 1)

(as a relative),

My mother received Gold Standard care for five and a half years. Treated with respect and dignity and as a unique individual. Dr Oliver and the team are a credit to your trust and the NHS.

Due to care and treatment received my mother had a better quality of life. We as a family had extra time to make memories with her. Her End of Life care planning was timely and reviewed. Every member of the team demonstrated great care and compassion. Communication with Primary Care team excellent. Continuity of care not affected by Pandemic or current pressures on the service. 

Thank you 

As her daughter with many years of experience in palliative care. Thanks for everything.

Thank you also for supporting the family 

You as a team are a beacon of hope and light in challenging days! 

With sincere thanks from our family.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 11 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/05/2023 at 17:10
Published on Care Opinion at 17:10


picture of Jennifer Montgomery

Dear Loz24,

Thank you for sharing your story on Care Opinion

I am sorry to hear of your mother's passing, please accept our condolences.

Thank you for your acknowledging the professionalism of our friendly team. I am so pleased to read that every aspect of her care was considered and gold standard. It is great encouragement for the staff to be recognised and feel valued. It will be a pleasure to share your feedback and kind words with Dr Oliver and the team.

Kind Regards,

Jenni

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