This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My husband collapsed at home

Posted By MM3609

"My husband collapsed at home"

About: Forth Valley Royal Hospital / Accident & emergency NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My husband suddenly collapsed after a bout of coughing (recovering from covid).

He lost consciousness for a minute or so and badly bashed his nose and head causing his nose to bleed heavily.

I called 111 and after only 10 minutes I was speaking to someone. She was very reassuring and after a lot of neccessary questions and interaction between her, my husband, who had started to recover but was still bleeding, and myself she said she to hold on that she would get a nurse to speak to us. While we were waiting for this, the lady kept coming back to me to check his condition, which really helped calm me.

Eventually a nurse came on the line and talked through what had happened.  She decided that an ambulance was necessary and she said she would make the call but didn't know how long it might be. 

Within half a hour an ambulance arrived and 2 lovely paramedics checked hubby over. Although he felt not too bad by then, they felt because of the loss of consciousness that he should go to the hospital and I followed shortly after in my car.

By the time I got to Forth Valley Royal, he was in a cubicle being looked after by 2 nurses. They were very kind and professional an 1 even brought me a tea.

He had bloods taken, ECG, B.P etc and was seen by a doctor after about an hour. 

Everything turned out well and I cannot praise all the staff who helped highly enough, from the lady on NHS24 line to the paramedics, nurses, and doctors. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 12 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 04/05/2023 at 08:47
Published on Care Opinion at 08:47

Dear MM3609

Thank you for sharing your story. It must have been a very worrying time for you both so I am glad to read that you were reassured and cared for by NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your husband's name and the date and address we attended.

I do hope he is recovering well.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MM3609 (a relative)

Thank you, he has recovered well and we would like our thanks to be passed on to the ambulance crew.

I have sent an email to sas.feedback@nhs scot.

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 12 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 04/05/2023 at 10:41
Published on Care Opinion at 10:41

picture of Shona Lawrence

Dear MM3609

I'm sorry to learn your husband collapsed at home which sounds like a hugely frightening experience for you both. I'm so pleased everything turned out well. I hope that you also have recovered from the ordeal. Best wishes to you both.

Thanks so much for taking the time to thank the staff involved in your husband's care. It's great to see services working together to ensure the best possible care is provided to patients and their loved ones. It's good of you to mention to Nurse who brought you tea. It's small kind gestures like that people remember in their time of need.

I see you have kindly thanked the staff members here at NHS 24. Thank you for including us within your feedback. I'm sure our staff would be delighted to see your kind words, therefore, when you have the time, it would be good to hear further from you with some additional detail. This would let us identify the staff who managed your call and share your story directly with them. You can contact me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again. I hope to hear further from you.

Kind regards

Shona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 12 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 04/05/2023 at 12:34
Published on Care Opinion at 12:34

picture of Shona Lawrence

Hi MM3609

Thank you so much for your phone call. It was a pleasure to speak with you. With the additional detail you have provided, we will ensure your feedback is shared with our Call Handler, Lindsay, and the Nurse who managed your call to NHS 24. It sounds as though Lindsay did a fantastic job of reassuring you throughout your call. I'm sure both staff will be delighted to see you complimentary feedback.

I'm pleased your husband is doing so well.

Thanks again.

Shona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k