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"Lack of communication"

About: Craigavon Area Hospital / 4 North Surgical

(as a staff member posting for a patient/service user),

I arrived to Craigavon hospital from another hospital earlier in the week, and I was brought straight to the 4 north ward. I'm not really happy with the care I have received, there has definitely  been a lack of communication. I have been in hospital 3 times with the same problem, I feel as if the management at the minute isn't very good as instead of treating the patient properly and getting rid of the issue they seem to put you to the back of a list and then you end up in hospital the next week again.

The communication with doctors was poor there was a lot of confusion about the scan that I was receiving  and now I am being sent home again and have been asked to return next week to get the scan which is pretty confusing. The hospital  itself is good, its a lovely ward and the rooms are comfortable  the nurses are also great. 

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Responses

Response from Emma McCann, Ward Manager 4 North, Acute Directorate, Southern Health and Social Care Trust 12 months ago
Emma McCann
Ward Manager 4 North, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 16/05/2023 at 13:04
Published on Care Opinion at 13:04


As Ward Sister Manager of 4North I thank you for your feedback and kind words towards nursing staff.

I do apologise that your patient -to-doctor expereince has not been as you would have expected. I also offer my apologies that communication was not at a standard that we expect.

If I can help any further please do not hesitate to contact me.

Best Wishes

Emma Mc Cann

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