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Unfortunate treatment

Posted By Stiffy

"Unfortunate treatment"

About: University Hospital Monklands / Emergency Department

(as a service user),

Admitted to A&E early morning suffering from very high blood pressure, with severe aortic stenosis. My discharge in the evening went like this:

I stabilised during the day. I did not have a heart attack, thanks to my own actions. I therefore am not a priority. Advice -  go home, use spray, get on with it.  Struggled out to waiting taxi. Home alone to worry and tremble with fear. In my view, this is not care. I really cannot believe this. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 12 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 02/05/2023 at 17:24
Published on Care Opinion at 17:24

picture of Jennifer Montgomery

Dear Stiffy,

Thank you for taking time to feedback on your experience at University Hospital Monklands, A&E.

I am sorry to hear of your illness and that you were home alone terrified following discharge. We always want to make things better for patients. It would be helpful if you could contact Patient Affairs at University Hospital Monklands so that they can understand the issues in more detail and provide a personal response. I have included their contact details below.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

Tel no 01698 752300

I hope you are recovering well.

Kind Regards,

Jenni

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