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"Their kindness and care is very much appreciated"

About: University Hospital Wishaw / Emergency Department

(as a relative),

My mum came to A&E - we had to wait a long while to be seen as you need to wait on results and things coming back,mum became more unwell in the waiting room and was then taken in to be checked. Turns out she was a very unwell woman and would have to be transferred blue lights and siren to Queen Elizabeth in Glasgow for treatment (I'm not going into detail, the staff who were on know who they were and what happened).

I would just like to thank the staff for their care and kindness towards my mum,myself and brother, I can remember some names - Marie csw, Asher or Ash the consultant, staff nurse Nadine, staff nurse (male) and a doc (female), and the ladies at reception .I apologise for forgetting names. I would also like to thank Hosp cover Andy who also came to A&E to ask if we knew what was happening and if there was anything he could do. He also spoke to my mum and wished her well. Their kindness and care is very much appreciated by all the family. My mum is recovering in HDU in Queen Elizabeth Glasgow

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 02/05/2023 at 17:04
Published on Care Opinion at 17:04


picture of Jennifer Montgomery

Dear firekc53,

Thank you for taking the time to feedback to us about recent experience at A&E at University Hospital Wishaw. I am sorry to hear of your mother being so unwell. This must have been a worrying time for you all.

I am delighted you experienced and witnessed the extraordinary care our friendly teams aim to deliver every day. I will be sure to feedback to Marie, Ash, Nadine and Andy as well as the wider team. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope your mum is recovering well at the Queen Elizabeth.

Kind regards,

Jenni

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