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Terrible experience

Story from nhs.uk

"Terrible experience "

About: Northampton General Hospital (Acute)

Tried calling cardiology waiting list office 3 times in 1 year because I needed a procedure was told by the consultant it was urgent and life threatening. Waiting list office told me not to keep calling they was very hostile towards me found this experience very stressful and didn’t help me at all. Later I was referred to Kettering cardiology department which was more understanding and helpful the whole experience with Northampton Cardiology department was absolutely awful get referred to Kettering cardiology department if you can Northampton general hospital you fail once more 🤭

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Responses

Response from Northampton General Hospital (Acute) 12 months ago
Northampton General Hospital (Acute)

Submitted on 26/04/2023 at 08:28
Published on nhs.uk on 29/04/2023 at 14:58

Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear of the difficulty to be able to contact Cardiology. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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