This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Lack of response after heart attack"

About: Chesterfield Royal Hospital / Accident and emergency Chesterfield Royal Hospital / Cardiology East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

Had a heart attack at 5:00am. Ambulance arrived around 20 mins later. Was made to walk to ambulance and from ambulance into A&E. Received no painkillers until roughly 9:00 am (morphine by mouth). Pain started to subside around 11am.

Didn't see a doctor and receive heart meds until around 1:00 pm. Not sure if the essential Golden Hour means anything at the Royal Hospital. The first cardiac doctor to see me was taken aback that the ambulance crew reported abdominal pain when it was obviously chest pain. Bloods, ECG and echo-scan showed heart not pumping properly and raised troponin levels, with an arrhythmic episode. I have kidney dysfunction due to Vasculitis 3 years ago, so couldn't have an angiogram. How much damage was done having to wait around 8 hours for treatment is anyone's guess.

I found this a terrifying experience and it has made me extremely wary of receiving any help from Chesterfield Royal Hospital in the future. Ringing 999 is not always a life saver it seems. I was walked from A&E into the general waiting area and plonked in a chair - still in agony - but now had an audience of 30 other patients. They found me a bed when I said I felt absolutely terrible and could I lay down somewhere.

Once out of A&E and into the care of the cardiac team things happened quickly and efficiently. At that point I felt much safer. I was diagnosed as having hypercholesteraemia even though my cholesterol is not high and never has been. The use of strong statin medication is baffling. My doctor has reduced the dose considerably after I experienced bad side effects. I believe the ambulance crew require further training as they seem incapable of recognising a man in his sixties having a heart attack at 5:00am.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 12 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service
Submitted on 27/04/2023 at 11:48
Published on Care Opinion at 11:48


Dear Bert64

Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Vikki Develin, Patient Experience Manager, Chesterfield Royal Hospital NHS Foundation Trust 12 months ago
Vikki Develin
Patient Experience Manager,
Chesterfield Royal Hospital NHS Foundation Trust
Submitted on 28/04/2023 at 13:37
Published on Care Opinion at 13:38


Dear Bert64

Thank you for sharing your feedback on Care Opinion. I was sorry to read about your experience at the Royal - I will share this feedback with the teams. I can see you have been provided with the contact details for East Midlands Ambulance Service Patient Experience Team and they should be able to give you a joint response with Chesterfield Royal, however, you are also welcome to contact our Patient Advice and Liaison Service (PALS) on 01246 512640 or by email: crhft.acs@nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k