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"Indebted for their time, help and advice"

About: Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I would very much like to sing the praises of first responders from Maud, Aberdeenshire.

Also my additional thanks to Alex and Fraser, paramedics from Fraserburgh

They stayed with me until I was able to breath relatively normal without oxygen .

As a chronic Asthmatic I always have some issues but my inhalers normally keep me right,  but on this occasion I was unable to draw breath and extremely fearful of the situation . It’s the thing you take for granted, breathing .

After a pleasant evening out with hubby a meal and a couple of glasses of wine, we returned home. 30 minutes after returning I was in a rigid state, trying to breath. I was horrified in the fact hubby had phoned 999, but at the same time relieved when they did arrive .

After testing it was agreed that I was experiencing a severe anxiety attack, which I’ve got to say is a first for me. Alex and Fraser stayed with me to monitor my breathing, reassuring me all the time 

They gave me brilliant ongoing advice for further support and I will be indebted to these guys for their time, help and advice.

I owe you a massive box of choccies 

Thank you so very much.

Ambulance staff

Ambulance staff


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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 12 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 24/04/2023 at 11:16
Published on Care Opinion at 11:16


Dear Mc56

Thank you for sharing your story. It must have been a very worrying time for you and I am glad that our staff managed to reassure you.

If you would like me to pass on your kind words to the crews that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username and the date and address we attended.

I do hope that you are feeling better.

Kindest regards

David

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 12 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 25/04/2023 at 12:24
Published on Care Opinion at 12:24


Dear Mc56

Thank you for contacting me with more detail.

I have identified the crew and the CFRs that attended and I have passed on your kind words to them. They will also receive letters of commendation.

Once again, many thanks

David

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