"Confusing Sexual Health Clinic advice"

I have been trying to get an appointment to be tested in Tayside Sexual Health Clinic. I have been in a long term relationship and my partner has been unfaithful. I phoned the triage line for the Sexual Health Clinic to get an appointment, explain my circumstances and was told I would not be suitable for an appointment and had to apply for a test kit to be sent out. I then applied for the test kit and was sent an email to say that I could not receive a test kit and I would need to get an appointment. I called the triage line again and was dismissed very quickly even after explaining my issues and circumstances again and that I would have to say I had no symptoms when applying for a test kit so one could be sent out.

I find it ridiculous that I cannot receive an appointment even after explaining my issues I have had when trying to receive a test kit. Many STI's lie dormant with no symptoms what so ever and it should not be this hard to do the right thing and get tested. Its extremely upsetting and distressing to know that I could potentially have an STI and nothing can be done about it as I don't check all the correct boxes to even be seen.