This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Recent hospital visit"

About: General practices in Fife Queen Margaret Hospital / Endoscopy

(as the patient),

Last week I was a patient at Queen Margaret hospital in Dunfermline for a fairly routine examination  ( colonoscopy). I say routine, not so for me but for the staff, nurses and Doctor who seen me through this experience with flying colours. From the referral by my GP, Dr Killough at Bellyomen surgery through to the appointment scheduling and completion of the examination, it took less than a month; an excellent service from a very under pressure NHS who, in my opinion, seem to work wonders within the stretched resources and what seems continual negative press around waiting / hospital times we seem to hear all the time via the media. I really have nothing but praise for the way I get treated within the NHS and would like to extend my gratitude to Dr Killough, Dr Pollock, who carried out the procedure and to ALL the staff at Queen Margaret Hospital who eased me through the process from registration through to recovery. Thank you very much. 

It should also be said that the documentation / leaflet that accompanied the letter confirming my appointment detail was both informative and excellent in describing what to expect. A clear, concise and thorough explanation of what to do  in preparation for the procedure, what to expect going through the examination and also thereafter having had the examination. Well done.

I don’t know many people that look forward to entering hospital for any reason but the staff certainly helped to put me at ease and help me through what was a nervous experience for me. 

Thank once again to all involved.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann Walker, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 12 months ago
Ann Walker
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 11/04/2023 at 16:07
Published on Care Opinion at 16:07


Dear Kiddy 60

Thank you so much for taking time to feedback about your recent visit to the Regional Endoscopy Unit here at Queen Margaret Hospital. I was delighted to read all you lovely comments around your journey from the start with your General Practitioner to your appointment at our unit.

Our staff take great pride in the service that they provide for our patients. Keeping everyone informed throughout their journey both verbally or through our information packs can reduce anxiety levels as you have mentioned but still making each journey personal to that individual. Giving you the respect and dignity that you deserve with such an invasive procedure.

It will be an absolute pleasure to pass to the team and Dr Pollock all the positivity you have shown in your feedback. I hope you have recovered well

Kindest regards

Ann

Ann Walker

Senior Charge Nurse

Endo QMH

Ext 20272

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k