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Car park Cross house hospital Kilmarnock

Posted By Elle2

"Car park Cross house hospital Kilmarnock"

About: Crosshouse Hospital / Accident & Emergency

(as a friend),

Brought child to a and e due to a burn. As very urgent we were in a stressed and distressed state. 

I have a blue badge, dropped others at door and had to park in nearest space. Which in itself is a significant distance for me to walk  As I was get out car I fell , and appears blue badge fell from usual place. 

Still visible ,but due to fall, that impaired my already reduced ability to bend plus was very conscious that child's mum was 

Very upset ,as was child. So rushed in.

Parking ticket. Only description "not in prescribed manner".

What does that mean?.

That blue badge needs to be scrutinized so it's within a prescribed area?.

Are people expected to injure themselves ? 

We were in an urgent situation

I have a valid blue badge, 

The 3rd party the NHS use refused to communicate with me

The only correspondence sent to someone who was out the country.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 12 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 17/04/2023 at 17:22
Published on Care Opinion at 17:22

picture of Pamela Gibson

Dear Elle2

Thank you so much for taking the time share this feedback regarding your recent experience when parking in the disabled bays at University Hospital Crosshouse.

I am sorry that this has been your experience. We have contacted the Ayrshire Roads Alliance, who monitor the car park at University Hospital Crosshouse to ask for an explanation.

In turn, Ayrshire Roads Alliance have advised that they require some further information to allow then to identify the incident on their system and provide us with a response in relation to your queries.

Can I ask that you please call and leave your contact details on our Patient Experience voicemail – 01292 513942 and I will call you back. Alternatively, you can contact me on aa.patientexperienceteam@aapct.scot.nhs.uk.

Kind Regards

Pamela

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