"Not disabled friendly "

I drove my friend for a mri scan. We both use wheelchairs, we parked right by mri unit.. can’t book in there you have to go to X-ray. Not advised in advance, glad we have chairs. Then we find out that it’s actually at the mobile unit?? We use chairs why did they not mention this. As it was a very important spinal scan she said she had to have it done. Unit D was our destination but this didn’t appear on any signs?? After a very long drive we arrive at unit D, then we find out that she isn’t allowed to use her chair to get to the scanner we were told 300 m away apparently. They wanted to rebook the scan but I guess it doesn’t matter as they aren’t the ones that may not walk because of spinal problems!! She wasn’t allowed to use her wheelchair to get to the outside unit. We asked to borrow crutches to help her walk but no they aren’t available in hospital?? She was forced to struggle there on foot, which will now mean 2 days she will lose due to overwhelming pain and fatigue. Guys wake up this is 2023 not everyone can walk some of us need wheelchairs. Why was it never mentioned that it was going to be a mobile scanner when appointment was made, but that would have been so simple. I feel sorry for those that still walk but not very far and with great difficulty. I would advise you to choose another hospital as the initial treatment we have received at booking is appalling. My friend couldn’t rebook as I wasn’t available to take her for another 3 weeks. When she arrived back we find that she had been lied to as she could have gone to the scanner by chair on the outside with the escort she had. Use different hospital. !!!!!!!!!