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"We were disappointed that no toys or books were available"

About: Royal Cornwall Hospital (Treliske) / Paediatrics

(as a service user),

My son was taken into hospital on the Saturday of a bank holiday weekend with a chest infection. He really wasn't very well bless him  and as he needs a lot of things like C pap and feeds (for he is peg fed) I was unable to bring any toys with me.

The nurses and doctors were great and looked after him very well but he was unable to have any toys to play with that were suitable for his age as there wasn't a play specialist on the ward until Tuesday due to the bank holiday! Also there were no books available until Tuesday. This wasn't a great experience for my son and myself as it is difficult being stuck in a tiny room with nothing but the TV to help us pass time and to help cheer him up to help him feel better. We were disappointed that no toys, books were available until Tuesday.

It would be great if there was a play specialist available everyday of the week as you don't choose when you are ill and need to be in hospital.

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Responses

Response from Melanie Gilbert, Matron for Child Health, Royal Cornwall Hospitals NHS Trust 13 months ago
Melanie Gilbert
Matron for Child Health,
Royal Cornwall Hospitals NHS Trust
Submitted on 13/04/2023 at 14:33
Published on Care Opinion at 14:33


Thank you for your feedback and I'm sorry that your experience on the ward was below the standard that we strive to provide.

We currently don't have a 7 day a week play specialist service, however, there are toys and books available at weekends and bank holidays that ward staff can access and so I would like to offer my sincere apologies that these weren't offered to your son,

I will make sure that the ward staff are aware of the available toys and books and hope your son is getting better

Many thanks

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