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"The care we received was quick and effective"

About: Craigavon Area Hospital / Blossom Ward (Paediatrics)

(as a staff member posting for a carer/relative),

When my 5-year-old son had breathing difficulties, we had to bring him to the Blossom Paeds OPD at Craigavon. From the moment we arrived this morning, we were impressed by the professional, efficient, and thoughtful care we received. The triage process was quick, and the triage nurse clearly kept our son's needs in mind. The doctor and nurse on duty were very child-friendly and got right to work. Thanks to their treatment, my son's condition improved significantly.

The leaflet on croup provided us with further advice, which was easy to understand and very helpful. We are grateful to all the staff involved in our son's care, and we had a great experience at the department. The care we received was quick and effective, which is exactly what we needed. We found all the staff we encountered to be very friendly, and there was a nice atmosphere in the department.

Thank you to everyone who played a part in our son's care.

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Responses

Response from Linzi Hughes, Ward Manager Blossom ward, Children and Young People's Directorate, Southern Health and Social Care Trust 2 years ago
Linzi Hughes
Ward Manager Blossom ward, Children and Young People's Directorate,
Southern Health and Social Care Trust
Submitted on 06/04/2023 at 09:20
Published on Care Opinion at 09:20


Hello and thank you for you care opinion.

It is clear that you and your son had a very positive experience right from the beginning which is lovely to hear when you have an unwell child and with croup it can be a scary time.

Our team aim to make sure all assessments and care are timely and appropriate and I am so glad you son was able to receive that and improve significantly.

I hope he is now feeling better.

Kind regards

Linzi Hughes

Blossom Ward Manager

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