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"We would like to say thank you"

About: University Hospital Ayr / Accident & Emergency

(as a relative),

My dad was admitted to Accident and Emergency at University of Ayr Hospital, having taken unwell at home. He was treated in resus by a lovely ANP whose name I have sadly forgotten, and a nurse called Magdalena. These two ladies worked their hearts out to stabilise my dad and to get him the treatment that he needed.

Sadly my dad had a bowel perforation and had sepsis but these two ladies and Sadie, the senior charge nurse, looked after him, my mum, sister and me like we were their family. Nothing was a bother the care and the empathy they showed is a credit to the NHS and I just want to say thank you.

My dad was moved to line zone where he sadly passed away. But as a family we would like to say thank you to the staff of the Accident and Emergency department and especially to Sadie, Magdalena and the ANP. Thank you is not enough, but it’s all I have. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 13 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 25/04/2023 at 13:28
Published on Care Opinion at 13:28


picture of Pamela Gibson

Dear magpieth73,

Please accept my sincere condolences on the loss of your dad and thank you so much for taking the time to share this lovely feedback, particularly at such a sad and difficult time.

I will ensure that your kind words are passed to the staff who cared for you dad and in particular to Sadie, Magdalena and the ANP who looked after your dad in resus. They will be glad that they were able to provide you with kindness and compassion at what must have been a difficult and distressing time for you.

Thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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