This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Long wait for follow up appointment"

About: Victoria Hospital / Ear, Nose & Throat

(as the patient),

I saw the consultant in January after me having to chase up biopsy results from an operation in November. The operation was unsuccessful and when I saw the consultant in January he told me that he would see me in 8 weeks time. However, we are almost at the end of March and still no appointment for the 8 week period that was agreed.

When I phoned up I was told that there is a back log of appointments and the earliest I would be seen was the beginning of May. When I spoke to the secretary I was told the consultant was away until the end of March and I would receive a call back to see if I would be seen in the emergency clinic. I phoned and spoke to a different secretary who said that I should never have been told 8 weeks  as they are not meeting that criteria but they were going to speak to the consultant and phone me back which yet again as I have previously experienced no call back.

It has now got to the stage that why should I bother about my health when I am repeatedly told one thing and NHS do the complete opposite. I have never had any problems with my care and treatment in Lothian but NHS fife I find disgusting; we are supposed to put our trust into NHS fife to help deal with our health.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 13 months ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 31/03/2023 at 07:54
Published on Care Opinion at 07:54


picture of Gillian Ogden

Dear Time waster

Thank you for posting on Care Opinion. I am so sorry to read that you are having difficulty in arranging your follow up appointment and for the upset this is causing you.

I am keen to look into this further for you and would be grateful if you could contact me on 01592 643355 ext 28144.

I look forward to speaking with you soon.

Kind regards

Gill

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 13 months ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 31/03/2023 at 13:07
Published on Care Opinion at 13:07


picture of Gillian Ogden

Dear Time waster

Thank you for taking the time to call me. I was glad to hear that you had an appointment with your consultant yesterday and that you have a plan for next steps.

Take care

Kind regards

Gill

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k