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"Little things like that matter"

About: Daisy Hill Hospital / Rapid Access Clinic

(as the patient),

I’d had a couple of health issues so I was sent to the Rapid access clinic in Daisy Hill hospital.

They were so nice and they showed me such care so I want to thank them in that particular. They did a full MOT as they call it and I was there for a couple of hours. They were very caring and asked me if I want a cup of tea, little things like that matter.

They did a thorough check on me. Joanne, she was the nurse and Dr Eileen, she was lovely, and there was a physio, he was lovely too. All round it’s a good story about them all, they were all thorough and caring. I have vertigo, and they tried their best with me with the vertigo, fortunately I didn’t have it that day.

Unfortunately 4 weeks later it has come back but not as bad as it was. My blood pressure had been up and down too so I think they were checking on that as well. I got a phone call out of the blue and I asked what it was for and they said we do an all over assessment of your health. I asked if I need to do anything in particular for the appointment and they just said wear comfortable clothes and that it will take a couple of hours, so I knew all of that in advance. It ran on time and I didn’t have to wait for anything, which is great. I just wanted to say thanks to them.

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Responses

Response from Yvonne Murphy, Manager, Acute Care at Home, Southern Health and Social Care Trust 13 months ago
Yvonne Murphy
Manager, Acute Care at Home,
Southern Health and Social Care Trust
Submitted on 30/03/2023 at 11:59
Published on Care Opinion at 11:59


picture of Yvonne Murphy

Hello songthrushqt53,

Thanks so much for taking the time to send such lovely feedback.

The Rapid Access Clinic is an invaluable service in Daisy Hill Hospital and I am very reassured that you found it of benefit. It is our aim to see you prior to a point where you could be come unwell and end up in hospital.

Dr Elaine and the team work with professionalism and compassion and I am delighted to hear this was your experience.

I hope you remain well and I will share this feedback with the team.

Many thanks,

Yvonne

Yvonne Murphy

Team Manager Acute Care at Home and Older Peoples Ambulatory Services

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