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"Not very great!"

About: University Hospitals of Morecambe Bay NHS Foundation Trust

I attended Same Day Emergency Treatment and the nurses and consultants were amazing, they kept in touch and telling me what was happening next and how long I was to wait. I felt "seen". One of the consultants actually stayed beyond her working time to give me my CT Scan results herself which I appreciated. Then come lunch time! I did not know that patients receive lunch in the large waiting room. There are hot drinks to help yourself if you are able and someone helping to make drinks for unable patients and ensure there was milk and hot water throughout. All patients had a visible hand band with their name on. The staff handing over sandwich bags could be seen asking some people if they were patients and handing them sandwich bags. I was seated next to a lady, she was asked and no one bothered to ask me or hand me some lunch. It was not all about the lunch, but I feel that I should have been asked too, I felt discriminated and overlooked at that point. Its just the principal courtesy. All am saying is please treat people the same because that small incident dented all the amazing services I received that day. It made me angry, I thought I was there since 8.30am with everyone else in the room and I was the only one overlooked?

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Responses

Response from University Hospitals of Morecambe Bay NHS Foundation Trust 11 months ago
University Hospitals of Morecambe Bay NHS Foundation Trust
Submitted on 22/05/2023 at 11:50
Published on nhs.uk at 11:52


Hi there, thank you for your review. We're sorry to hear that your experience at the hospital was negatively impacted and that you felt overlooked and discriminated against. This is certainly not what we expect for any of our patients. I have passed your comments on and they will be used to help us learn and improve in the future. Thank you again.

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