I attended Same Day Emergency Treatment and the nurses and consultants were amazing, they kept in touch and telling me what was happening next and how long I was to wait. I felt "seen". One of the consultants actually stayed beyond her working time to give me my CT Scan results herself which I appreciated. Then come lunch time! I did not know that patients receive lunch in the large waiting room. There are hot drinks to help yourself if you are able and someone helping to make drinks for unable patients and ensure there was milk and hot water throughout. All patients had a visible hand band with their name on. The staff handing over sandwich bags could be seen asking some people if they were patients and handing them sandwich bags. I was seated next to a lady, she was asked and no one bothered to ask me or hand me some lunch. It was not all about the lunch, but I feel that I should have been asked too, I felt discriminated and overlooked at that point. Its just the principal courtesy. All am saying is please treat people the same because that small incident dented all the amazing services I received that day. It made me angry, I thought I was there since 8.30am with everyone else in the room and I was the only one overlooked?
"Not very great!"
About: University Hospitals of Morecambe Bay NHS Foundation Trust University Hospitals of Morecambe Bay NHS Foundation Trust Kendal LA9 7RG
Posted via nhs.uk
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