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"People taking pride in their place of work"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I attended Queen Margaret Hospital at the end of March 2023 for a hysteroscopy and biopsy.  From arrival the staff were lovely.  I was met by Staff Nurse Richard, admitted by Lindsay who I had a great old blether with, further looked after in the unit by Staff Nurse Dawn and a couple other staff members including a student nurse, sorry I didn't get all the names.  I met Michaela the lovely anaesthetist who was very thorough, locum consultant David who was able to find someone to help him when I asked about getting something extra done that he wasn't trained for,  and Scott and Colin (I hope I got your name right.....it said practice educator on your cap) in the anaesthetic room. 

Everyone made me feel so at ease and we were having a good chat prior to me going off to sleep.  The procedure was very quick and I've had nothing more than crampy pain which I expected.  Being a nurse, it was strange swapping roles for the day, it was lovely to see everyone was just as I would be if I was their nurse. 

You were a wonderful team and I thank you for your care, though I didn't stick around beyond 2 hours I just wanted to come home.  The day surgery unit is immaculate,  very clean and tidy and attention to detail is noted everywhere I looked.

It is nice seeing people take pride in their place of work. 

Once again thank you all 🙂

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Responses

Response from Richard Traill, Charge Nurse, Day Surgery Unit, Queen Margaret Hospital, NHS Fife 13 months ago
Richard Traill
Charge Nurse, Day Surgery Unit, Queen Margaret Hospital,
NHS Fife
Submitted on 30/03/2023 at 11:53
Published on Care Opinion at 11:53


Thanks for taking the time to respond.

Positive feedback on this platform is greatly appreciated by the staff.

We endeavour to give patients/ clients a positive experience when utilising day surgery, we really appreciate feedback to help us achieve this.

On behalf of all the team I wish you a speedy recovery.

Nola, Richard and the team

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