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"Unable to access social care"

About: South Eastern Health & Social Care Trust Southern Health & Social Care Trust

(as a service user),

I am a woman in my late 80's living with my son who is handicapped. My son recently had a big operation on his throat and nose. I have a broken back in 3 places, I’m worried that if I fall again he’ll be on his own, I have no help.

I’ve been trying to get through to someone on the phone to seek help, there’s social workers out here and they aren’t helping I’ve been trying to call but can’t get through to anyone and they put the phone down on me.

I was at the hospital last week in Craigavon, sometimes I’m sent to derry with both me and my son, we both have to go for different things, it was banbridge poly clinic, I went to last week, the doctor came to the poly clinic and gave me injections in my back, I told him about our situation and he gave me the Care Opinion number and the number for a service at Southern trust but I am the last house in the south eastern trust, so southern Trust couldn’t help me as they said it would need to be south eastern trust, even after I explained my situation to them, they didn’t give me a number to contact them.

I don’t have any help, there’s no one who comes in to help me and I’m scared that if I have another fall, my child couldn’t make it out himself, he doesn’t know he’s handicapped and I love him dearly. I’m not in a town I’m out in the country.

I think his social worker is useless he may as well have nobody. His social worker actually phoned my niece and asked my niece to help to get me help. But that’s their job, not my niece’s, my niece is not close by and has her own family to look after. His social worker is based in down Patrick hospital, it’s closed. Its’ all up for let.

My son is 45 he has Downs syndrome, he had an op on his throat he can’t talk.

I feel like I’ve been waiting my whole life to get help and It feels like nobody cares. It’s just me and my son now. If I fall again my child couldn’t come out to look for me or anything he would sit there until he would die.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 12 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 17/04/2023 at 08:39
Published on Care Opinion at 08:39


picture of Conor Campbell

Hi marchxe53

Thank you for sharing the story of your experience to date.

I am sorry that you have had these difficulties and worries.

Please email me at conor.campbell@setrust.hscni.net or call me on 07485593364 to provide the individual details of yourself and your son and I will connect with social care leadership to have your position considered and responded to,

Best wishes

Conor

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 9 months ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 04/07/2023 at 16:07
Published on Care Opinion at 16:07


picture of Christine Armstrong

Dear marchxe53 - thank you for sharing your feedback with us and apologies for our delay in responding to you. I am sorry to read of the difficulties you have been experiencing and I can appreciate that this has been a very difficult time for you and your son.

I see that my colleague, Conor who works in the South Eastern Trust has been in touch with you and I hope that you have been able to get some answers to your queries.

I am the Care Opinion Facilitator working in the Southern Trust and would ask you to get in touch with me if there is any further help or support you need from this Trust. My email address is: christine.armstrong@southerntrust.hscni.net

With best wishes

Christine

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