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Care Opinion

OPAU experience

Posted By Mourne Man

"OPAU experience"

About: Daisy Hill Hospital / Older People Assessment Unit

(as a relative),

Recently my wife and I took our elderly cousin to a pre booked assessment in the OPAU in Daisy Hill Hospital , Newry.

Is spite of an overcrowded ED area we were welcomed by Chloe, the young lady who made the booking, then taken on arrival to the OPAU area and welcomed into a consultation room. My cousin was attended by two nurses, two doctors and an OT nurse, who knew my cousin, over a two hour assessment. All staff treated my cousin in a friendly and professional manner and we were allowed to be present to offset problems caused by my cousin’s deafness. Later that day he reported to a carer back in his home what a good time he had.

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Responses

Response from Yvonne Murphy, Manager, Acute Care at Home, Southern Health and Social Care Trust 13 months ago
Yvonne Murphy
Manager, Acute Care at Home,
Southern Health and Social Care Trust

Submitted on 30/03/2023 at 12:12
Published on Care Opinion at 12:12

picture of Yvonne Murphy

Hello Mourne Man,

Thanks so much for taking the time to send such positive feedback.

I am so reassured that you had a pleasant experience in our OPAU in light of the pressures within the hospital system.

OPAU is certainly an area of assessment that is more conducive to the older person for a full assessment. It is our aim to assess patients at a point prior to them needing in patient hospital care.

I hope your cousin remains well and I will be sure to share your feedback with the team.

Yvonne

Yvonne Murphy

Team Manager Acute Care at Home Team and Older Peoples Ambulatory Services

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