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"Friendly auxiliary staff"

About: Craigavon Area Hospital / 1 North Cardiology

(as a staff member posting for a patient/service user),

This is my third week on the ward when I first arrived I stayed in the emergency department overnight and then the next morning I was brought straight up. This is a really great ward the staff are 100% the communication is so good, they are all very attentive and have made me feel really listened to.

The auxiliary staff are amazing they clean the ward well, I've watched them work very hard and they are very friendly which I really appreciate as after being here for a while its good to have people who like to talk to you. I am comfortable in the bay, the facilities are all close by and accessible. The foods been very good, you always get what you order and all the meals have been delicious. 

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Responses

Response from Stephen Mahon, Clinical Charge Nurse 1 North, Acute, Southern Health and Social Care Trust 13 months ago
Stephen Mahon
Clinical Charge Nurse 1 North, Acute,
Southern Health and Social Care Trust
Submitted on 28/03/2023 at 00:32
Published on Care Opinion at 00:32


Hi

Thank you for your very kind comments. It is lovely to hear the communication has been good. I will pass on your kind comments to our auxiliary staff and the catering staff also.

Best wishes

Stephen

Clinical Charge Nurse

1 North

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Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust 13 months ago
Submitted on 30/03/2023 at 14:42
Published on Care Opinion at 14:42


Thank you for posting about your experience in Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team.

I wish you a speedy recovery.

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