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"I am very grateful and will be less anxious the next time i am sure."

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I visited the Stafford site for this procedure and due to past trauma was considerably anxious. I met with a caring and supportive nurse who asked me about my concerns and was attentive.

This information was then passed onto the doctor in charge of todays procedure and he went above and beyond to make me feel comfortable. He reflected on his professional background and understanding of womens experiences during birth and pregnancy and the effect it can have on invasive procedures like this. He allowed me to feel in control and checked in the whole time to ensure i was ok. I am very greatful and will be less anxious the next time i am sure.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 13 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion
Submitted on 27/03/2023 at 10:18
Published on Care Opinion at 10:18


picture of Andrew Garratt

Hi Tochat666,

My name is Andrew and I am an Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have passed your story onto Dr Kundu and he will be pleased that he was supportive and understanding towards you. Our staff always appreciate feedback like this as we always try our hardest to ensure patients have a good experience with us. 🙂

Kind regards,

Andrew Garratt, Administrator

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