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"I am so blessed and thank you for your support."

About: Podiatry / Community Foot Protection Team The Ulster Hospital / Respiratory Hub

(as a service user),

Jude and Glenda - Podiatry arches Centre Belfast.

As a type 1 diabetic for over 50 years, I have always had my feet checked at least once a year. However in Dec 2018 i was removed from the list to make numbers waiting look better. Recently having pain in my feet I contacted the main office and was told to refer myself via phone. Once I explained my story I received a call the next day from a lovely lady informing me I had an appointment with Judith and Glenda 2 day later.

The care I received was outstanding, there was not a moment of rushing and the professionalism shown was first class. I am due a call back to check my progress in a couple of weeks and have been readded to the annual review list, thank you all concerned. 

Feedback on hospital stay follow up. Ulster Hospital - By far the best appointment I have ever had, it lasted 1 and a half hours and results from my hospital stay fully explained and my outcome explained. I was spoken to as if I really mattered to the NHS. The tests and exercises completed were done with kindness and care. Everything I needed to know was repeated if I did not understand. All whom I came into contact with were extremely professional and it was obvious extremely knowledgeable and in the right career. I am so blessed and thank you for your support.

*Ward 22 - consultant in charge Dr Elder

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 14 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 22/03/2023 at 12:37
Published on Care Opinion at 12:37


picture of Conor Campbell

Hi polarisbb64

Thank you for sharing the story of your experience.

It is great to hear that you have been looked after by the Podiatry, Community Foot Protection Team and by Dr Elder's team at Ulster Hospital Ward 22.

Your positive feedback has been shared to both teams who greatly appreciate your kind words.

I hope that you keep well.

Best wishes

Conor

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Response from Wendy McLaughlin, Head of Podiatry Services, Podiatry, BHSCT 14 months ago
Wendy McLaughlin
Head of Podiatry Services, Podiatry,
BHSCT
Submitted on 22/03/2023 at 16:59
Published on Care Opinion at 16:59


Many thanks for providing your very kind feedback regarding our Podiatry services. We aim to ensure that everyone receives the high standards we set ourselves. I will pass on your thanks to Judith and Glenda I know they will be very pleased. Wishing you all the very best for the future.

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Update posted by polarisbb64 (a service user)

Absolutely please do, they are very professional and kind.

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