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"Not currently providing appropriate care."

About: Lanarkshire Community Services / Sexual Health

(as a service user),

I have been trying for weeks to book an appointment to have my coil replaced.

The online booking system never has anything available and the telephone line usually says unable to take call.

Today I waited for over an hour on the phone to be told there was nothing available for coils. I have been advised that appointments are released online at midnight. I have been trying online at midnight for weeks with no success.

My daughter has also been unable to get an appointment for contraception. I am very concerned that this situation will lead to unwanted pregnancies.

I have spoken to other women locally who are having similar difficulties. 

South Lanarkshire Sexual Health Services are not currently providing appropriate care.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 14 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 22/03/2023 at 16:00
Published on Care Opinion at 16:00


picture of Jennifer Montgomery

Dear Lanarkshire woman,

Thank you for sharing your experience on Care Opinion.

I am sorry to learn of the problems you have faced trying to book an appointment to have your coil replaced and your daughter to get contraception.

I have contacted the IT manager for this service and have asked her to investigate the issues. If you wish to discuss this further, please could you contact the Patient Affairs team on PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2.

Kind Regards,

Jenni

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