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Seating in ED

Posted By falconms98

"Seating in ED"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a parent/guardian),

My son was taken to ED at GRI by ambulance after a severe reaction to Pea protein. We gave him his epipen at home and called the ambulance.

We were triaged promptly and asked to wait in the large waiting area as it was so busy.

We were happy to do so. Three hours later we were still waiting. Eventually we asked how long it would take to be seen. The receptionist was very helpful and called a nurse, who advised we would probably be another hour and a half. It was now after midnight, my son was very tired given his ordeal so we elected to go home. We advised the receptionist and they again called the nurse who arranged for a doctor to give my son a quick look over. The doctor duly did this and we were free to leave . 

My comment is regarding the seating, which is made of steel? Hard solid chairs, very uncomfortable to sit on for hours, especially after the ordeal my son endured.

Any chance of some padded decent seats given the long waits?? 

Thank you all for your attention and care, but my derrière was broken after that long stint

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 14 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/03/2023 at 11:57
Published on Care Opinion at 11:57

picture of Kevin Torbet

Dear falconms98

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear your experience of attending the Emergency Department with your son wasn't what you would have come to expect from the service.

Due to high volumes of patients coming through our Emergency Department the waiting times have increased significantly, however we are working to reduce these best we can over the coming weeks, we really do appreciate your patience.

Thank you for highlighting the great service you received from our receptionist I will pass on your comments to their management team for awareness.

Unfortunately the seating within the Emergency Department waiting area are of the metal material for infection control purposes and to allow the seats to be cleaned using the appropriate chlorine based agent. Seating with padding whilst they can be cleaned they do not have a long life expectancy whilst using the cleaning agent. The material can crack and pose infection control risks.

Kind regards

Kevin

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