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Care Opinion

Ankle injury

Posted By coordinationfe89

"Ankle injury"

About: New Victoria Hospital / X-rays and scans NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

My son had an injury to his ankle resulting in pain and swelling. Call to 111, healthcare practitioner called me back within 20 minutes and xray booked for the next day. Assesed, x-ray and feedback completed in 2 hours and the whole process was smooth and straightforward.

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Responses

Response from Carol Robb, Office Manager, Diagnostics - New Victoria Hospital, NHS Greater Glasgow and Clyde 13 months ago
Carol Robb
Office Manager, Diagnostics - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 15/03/2023 at 17:16
Published on Care Opinion at 18:29

So happy to read that you and your son had a good experience within the X-ray department. Hope your son is feeling better. Thankyou for the feedback.

Carol

Office Manager

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Response from Edward Pool, Lead Advanced Nurse Practitioner & Clinical Services Manager, Flow Navigation Centre, NHSGGC 13 months ago
Edward Pool
Lead Advanced Nurse Practitioner & Clinical Services Manager, Flow Navigation Centre,
NHSGGC

Submitted on 15/03/2023 at 22:04
Published on Care Opinion on 16/03/2023 at 08:22

picture of Edward Pool

Thank you coordinationfe89 for taking the time to leave feedback. The Flow Navigation Centre clinical team are responsible for the virtual consultations for injured patients following referral from 111, and for arranging the follow up appointment at the Victoria Hospital. The team will be really pleased to know that they responded to your call so quickly and that everything thereafter was a slick process for you and your son. May we wish your son a very quick recovery but do not hesitate to access the service again should you require further care.

Thank you again,

Edward Pool

Lead Advanced Nurse Practitioner

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 13 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 16/03/2023 at 18:51
Published on Care Opinion at 18:51

picture of Shona Lawrence

Hi coordinationfe89

I'm sorry to learn of your son's ankle injury. I hope he is on the mend and the pain and swelling has reduced.

Thanks for much for providing feedback on his journey of care. Great to see services all working together to provide a positive and timely patient and family experience.

I see an initial call was made to 111 when we then referred your son for onward care. I'm so glad he had a seamless journey.

Best wishes to you both and thanks again for getting in touch.

Shona

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